Refund Policy
Last Updated: January 24, 2025
At Spicedrops.nl, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our refund policy for guidance.
Eligibility for Refunds
- Refunds are only applicable to unused, unopened products in their original packaging.
- Requests for refunds must be made within 7 days of receiving the product.
- Customized or personalized items are non-refundable unless they arrive damaged or defective.
Refund Process
- To initiate a refund, please contact us at info@spicedrops.nl with the following details:
- Your order number details:
- Reason for the refund request.
- Photos of the product (if applicable, e.g., for damaged items).
Upon receiving your request, our team will review it and provide you with instructions for returning the product, if applicable.
Damaged or Defective Items
- If your order arrives damaged or defective, please notify us within 2 days of delivery.
- We may require photographic evidence of the damage or defect.
- You may be eligible for a replacement or full refund, including return shipping costs.
Non-Refundable Items
The following items are not eligible for refunds:
- Perishable goods (e.g., items with short shelf lives or expiration dates).
- Opened or partially used products.
- Gift cards.
Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product).
- We recommend using a trackable shipping service to ensure your return is received.
Processing Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within [X business days, e.g., 5-10], and the amount will be credited to your original payment method.
Contact Us
If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at: info@spicedrops.nl